Dans svar:
"This incident is not at all representative of the tent. What happened was a gluing issue on a pre-production poleset, combined with further breaks from an improperly oversized sleeve creating high stress points.
Yes there was a metal ferrule/insert coming unglued, but this is a pre-production poleset that does not undergo the normal QC checks. During actual production there is a push/pull test on every ferrule. So I am confident we'll have these fully glued in place on the production tents.
After the ferrule did slide out of position and was replaced by a sleeve, the sleeve creates stress points at the ends (as mentioned) because the sleeve transfers all the force that is normally distributed onto a small focus point at the end. This is especially the case when the sleeve is oversized like the first one here. So that leverage/stress focus caused the other breaks (as mentioned). If the sleeve was sized for the poles (like the orange tubing at the end) it would be better distributed.
So I am confident this was a pre-production gluing issue and a domino effect from there. The actual poles we use are the same poles used by quite a few other brands (e.g. Samaya, Tarptent, Big Agnes, MSR) and here we are using dual archs of the smaller size (on the ends) or a single arch of the large size (on top) so it is quite a bit stronger than many other CF tents that use a single arch of the smaller size. Without the stress point of the sleeve, the poleset is normally several times stronger than the aluminum polesets in comparable tents, and I expect it to do very well in windy conditions without that issue and when pitched for the conditions (e.g. guylines when appropriate, optional trekking pole supports if really windy)."